Guidelines for customers with disabilities that need assistance and support

At Arialtrail, we want everyone who wishes to take part in an Arialtrail adventure to be able to. We welcome anyone provided they meet the age and physical pre-requisites to take part. However, whilst our activities are designed to be accessible to the majority of people they do offer a degree of physical and mental challenge. For some persons with additional support requirements this may mean that additional equipment and/or levels of supervision will be required for safe participation. For others the risks of injury may still be too great despite taking such additional measures, preventing their participation. This document gives you guidance about what to do if you are planning to Arialtrail with persons with additional support requirements.

Risk Assessment

The staff at Arialtrail are not medically qualified and so are not in a position to assess the capacity of participants with additional support requirements to undertake an activity. It remains your responsibility to undertake such an assessment prior to participation. We are not in a position to set out a definitive list of all the conditions that might adversely affect a person’s ability to undertake each of our activities safely. We therefore advise you to visit the location prior to booking to undertake your own risk assessment. You may also wish to contact the participant’s doctor for further advice.

What do the activities require? Physical ability

Arialtrail activities can be physically challenging, requiring a degree of physical fitness and coordination. For Tree Top activities participants may need to be able to climb a number of rope ladders, attach karabiners to the safety system or manhandle safety system trolleys, cross obstacles and land into landing nets at the bottom of zip wires without physical assistance.

Mental maturity

All customers are given training in the use of safety equipment and systems prior to taking part in the activity. It is vital that all customers are able to understand this training and apply it throughout the activity, especially when not under direct supervision. If the safety instructions and advice are not followed a customer is at risk of serious injury or death. If a participant is unable to remain attentive for the training and then apply what they have learned on the session, then the activity will be unsuitable for them. Inappropriate or unsafe behaviour can create a risk of serious injury or death not only to the participant but also to other participants and/or park users. All participants must understand the responsibility they are assuming when taking part in the activity.

Due to the possible adverse effects of medication and the risk of unpredictable behaviour, the following conditions are likely to preclude participation in an Arialtrail activity or require increased supervision ratios, where appropriate:

Psychiatric conditions

- Any acute psychosis - Chronic schizophrenia - Hypomania/Mania

Learning/behavioural disorders

- Severe learning disorders;
- All severe developmental disorders – including Asperger’s Syndrome, autism, severe Communication disorders, attention deficit and hyperactivity disorder; and
- All severe behaviour disorders – including personality disorders, Non-Epileptic Seizure Disorder and post head injury disorder.

High rope activities with physical disability

However, with Tree Top activities the following examples are ways in which we have been able to accommodate parties with physical additional support requirements to date:
- Blind participants – a minimum of 2 fully sighted participants to 1 blind/partially sighted participant is required. One fully sighted participant should complete the course on either side of the partially sighted participant. A communication system (vocal) or a brake line is required at the end of the zip line;
- 1 missing upper limb – where available we can provide a roperoller pulley system to assist in completing the course;
- 1 missing lower limb – we can provide a full harness. Participants with prosthetic limbs have taken part on Arialtrail courses in the past and their suggestions and recommendations have been as follows:
- Possibly remove prosthetic limb or ensure it is securely attached (potential danger of it "falling off" and hitting someone below). Customers have taken both approaches depending on the nature of the limb and attachment.
- Where possible land backwards in the landing net. Ask the instructor how to "rotate" to achieve this.
- Inform the Site Manager on arrival. If a high amputation, you may be required to wear a full body Harness.
- If you remove your prosthetic limb and are walking between sites you may want to use a stick or crutches- ask the Site Manager for assistance in moving them from zip line landing to zip line
- Try to attend on a quieter day so you have time to enjoy the course.


If your risk assessment concludes that additional equipment and/or supervision and/or time will be required for the activity to be undertaken you must contact the Site Manager to discuss whether these additional support requirements can be accommodated. We will try to provide as much assistance as we can to help those with additional support requirements to undertake an activity. However, the primary responsibility of our staff is to ensure the safety of all participants and other park users. We are sure that you will understand that, where this conflicts with individual needs, safety will be given priority.

Safety information

Minimum height of 1m including wearing footwear, to enable users to move their safety lines around the safety system. Height markers installed. Instructors carry out check if unsure.
• Children under 6 years old to be accompanied by an adult, (1:2) to assist with safety lines.
• The maximum weight of 18.5 stone / 130 kg due to load limits of course (Altus load testing advice). Scales provided at sites. Information provided to customers on booking confirmation documents, RAD and website.
• Anyone who is deemed to be under the influence of alcohol or drugs is not permitted access onto the course.
• Anyone who does not have the correct footwear (e.g. sandals) or clothing that may lead to a slip or a trip will not be allowed onto the course. Following high winds, snow and lightning the course must be checked thoroughly for any damage, initially from the ground and then on the course, prior to opening the course to participants.
In lightning, high winds, heavy ice and snow; the course must be evacuated and closed. The Site Manager Guidelines and Emergency Evacuation Procedures.
Whilst on the course, the use of mobile phones as telephones is not permitted as this can lead to distraction whilst on the course. Mobile phones can be used to take photographs but must be secured to the user to prevent them falling. Cameras must also be secured.

Course Design

• Course designed to minimise the risk of entanglement or entrapment. Operating Procedures
• Long hair tied up.
• Suitable clothing
• Effective supervision

Damage to PPE

• No smoking whilst wearing harnesses No use of chemicals near PPE (insect repellent, sun cream)

Activities for Customers with Disabilities.

At Arialtrail, we want everyone who wishes to take part in our adventure to be able to regardless of their Disabilities.

We welcome anyone provided they meet the age and physical pre-requisites to take part.

The majority of people, it may certainly offer a degree of physical and a mental challenge.

Help and support’s offered to Customers that are requiring additional assistance.

First of all the risks of injury may still be too great, hence taking such additional measures, preventing their participation.

This document gives you guidance on what to do if you are planning to Arialtrail with persons with additional support.

Please read our page at the bottom of the page on Disabilities for more information.



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